What is digital transformation and why does it matter?



Customers care about value. The more value your business brings them, the more loyal they will be to you. Digital transformation has the potential to greatly increase this perceived value.

Why digital transformation is essential for businesses

Digital transformation provides your business with the necessary advancements and modifications so that you can give your customers the most cutting-edge products and services. On the other hand, failing to follow digital transformation trends can leave your business behind. It is essential to keep up with digital transformation so that your business maintains relevance as well as an edge over your competitors.

Let us dive into what a digital transformation strategy is and how you can reap benefits from the process.

What is digital transformation?

Digital transformation is the process of improving your company’s processes, products, or services through digital advancements. Businesses can take advantage of digital transformation tools to meet increasingly evolving and complex customer needs.

The benefits of digital transformation

Improved customer experience

Customers want their services and products to be affordable but advanced. Many industries are going digital, ditching paper and traditional methods or services. Digital transformation enables businesses to bring more comfort and convenience to their customers, which creates a whole new and improved customer experience.

By preparing for the future, your customers will feel that you have a status of authority and dependability, as opposed to being late and dragged around by the advancements in technology made by your competitors. 

Increased operational efficiency

Tech advancements have been shown to increase operational efficiency in businesses. This means you can get the necessary things done more effectively and swiftly. Improved efficiency may even help you cut down on operational costs.

Improved decision-making

Digital transformation can give you powerful, actionable insights that allow you to make informed decisions on how to operate your business.

The challenges of digital transformation


It can be difficult to accelerate a realistic digital transformation strategy. It needs to fit in your budgetary constraints and prove effective as well as manageable. For example, how would you scale certain changes you make? Do the new digital software tools and platforms you use show quantitative benefits?

Your business may benefit from a framework, such as the McKinsey digital transformation framework, which provides criteria with which businesses can evaluate their own digital transformations.

Change management

Digital transformation is key to adapting to rapidly changing digital environments. A problem many companies face is whether and how they should manage change, and what that can mean for their company.

Talent and skills

Branching off of the need to manage change is the need for talent and skills in your organization. It can be hard to know who to hire and how to set your team up for success. However, as companies work through these challenges, they may discover better and more efficient business processes, and happier customers, showing the importance and benefits of addressing digital transformation challenges head-on.


Implementing a solid digital transformation strategy is an essential part of keeping your company relevant and competitive. Know how to embrace the right trends and follow the best practices to maximize your chance of success.